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Frequently Asked Questions – Bouncy Castles St Helens

Quick answers to common questions about hiring inflatables, including safety, setup, payment and local delivery. For more help, use our booking system or contact us with your event details.

Before You Book

If you’re booking for a hall, school or garden, it helps to know your available space and surface type in advance. You can still book without all the details, but sharing them early helps us confirm the best and safest setup.

FAQs

Do you have insurance and follow current safety guidance?

Yes. We carry public liability insurance and operate in line with current health and safety expectations. Our team installs equipment with safe anchoring and sensible spacing, and we’ll advise if a setup is not suitable.

Are your inflatables tested and checked?

They are. All inflatables are examined at least annually by competent inspectors, and we also check items before each hire to make sure they’re clean, secure and ready for use.

Can you set up in a garden that isn’t perfectly flat?

A gentle slope is sometimes workable, but steep or uneven ground can be unsafe. If your garden is sloped, tell us at the point of booking so we can confirm whether it’s suitable.

How far ahead should I reserve?

Weekends and school holiday dates tend to fill first, so booking early is sensible. If you need something quickly, get in touch and we’ll check what we can do for short-notice hires.

What’s included in the hire price?

The quote includes delivery, safe installation and collection. We aim to keep pricing straightforward so you know what you’re paying for from the start.

What payment options are available?

You can pay by bank transfer in advance or by cash on the day. Once your booking is confirmed we’ll provide the details and timing so it’s all clear.

Which areas do you deliver to?

We deliver across the St Helens area including Parr, Prescot, Eccleston, Rainford, Rainhill and Whiston. If you’re nearby but not listed, ask and we’ll confirm availability.

Can inflatables be set up on concrete, paving or tarmac?

Yes. Grass is usually ideal, but we can install on hard standing when needed. We’ll use suitable weights and anchoring methods for the surface. Let us know what you have so we bring the right kit.

How much room do I need around the inflatable?

Space depends on the item, but as a guide allow about 1 metre clearance at the front and rear, and roughly 0.5 to 1 metre on each side. If you’re unsure, send your measurements and we’ll suggest the best options.

What if it rains on the day?

Many inflatables include built-in shower covers. In heavy rain or strong winds, it’s safest for users to come off the inflatable. Keeping the unit inflated helps prevent water pooling. Once conditions improve, wipe the surface before resuming play.